Privacy Policy
Jysera Market
Effective Date: 01-Sep-2026
This Privacy Policy applies to customers, vendors, and visitors using the Jysera Market website and mobile application (“Platform”).
Jysera Market (“Jysera”, “we”, “us”, or “our”) respects your privacy and processes personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and applicable rules and regulations.
1. Data We Collect
We may collect:
Customers: Name, email address, mobile number, delivery address, order details, payment status, and information provided to customer support.
Vendors: Name, business details, address, PAN, GSTIN where applicable, bank account and IFSC details, and other information required for verification and settlements.
Technical information: IP address, device/browser information, cookies, and basic usage information.
Payment information: Jysera does not store full card numbers, CVV, UPI PIN, or other sensitive payment credentials. Payments are processed through authorised payment gateway/payment service providers.
2. Purpose of Processing
Personal data may be processed for:
- Account registration and authentication
- Processing orders and payments
- Vendor verification and settlements
- Delivery and customer support
- Fraud prevention and platform security
- Tax, accounting, legal and regulatory compliance
- Improving the Platform and services
- Marketing communications where permitted and applicable consent has been obtained
3. Sharing of Information
We may share necessary information with:
- Authorised payment gateway/payment service providers for payment processing and settlements
- Logistics and delivery partners for order fulfilment
- Vendors, only to the extent necessary to fulfil customer orders
- Government, regulatory, or law-enforcement authorities where legally required
- Professional service providers such as auditors and legal advisors where necessary
We do not sell personal data to third parties for their independent marketing purposes.
4. Marketing Communications
Marketing communications such as promotional emails, SMS, WhatsApp messages, and offers will be sent only where permitted under applicable law and, where required, based on the user's consent.
Users may opt out of marketing communications at any time.
5. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, tax, dispute-resolution, and regulatory requirements.
Transaction, accounting, and tax-related records will be retained for the applicable statutory period, which may include six years or longer where required by applicable law or proceedings.
Vendor verification/KYC records will be retained for the applicable legal and business retention period.
6. Data Security
We implement reasonable security measures, including access controls and appropriate technical and organisational safeguards, to protect personal data against unauthorised access, alteration, disclosure, or loss.
No electronic system can be guaranteed to be completely secure.
7. User Rights
Subject to applicable law and exceptions, users may request access to, correction of, or deletion of their personal data and may withdraw consent where processing is based on consent.
Requests may be sent to:
Email: support@jysera.com
8. Children's Data
The Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from children except as permitted by applicable law.
9. Cookies
Jysera may use cookies and similar technologies to operate, secure, and improve the Platform. Users may manage cookie settings through their browser or device.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be published on the Platform with the revised effective date.
Contact Us
Email: support@jysera.com