Return & Refund Policy
Effective Date: 01-Sep-2026
JYSERA Market is an online marketplace connecting customers with independent sellers across India. We aim to provide a simple and transparent refund experience.
1. Refund Eligibility
A refund may be provided when:
- An order is cancelled according to the applicable cancellation terms.
- A returned product meets the applicable return conditions.
- The product received is damaged, defective, incorrect, or significantly different from its description.
- JYSERA Market or the seller is unable to fulfill a confirmed order.
- A payment has been successfully received but the order cannot be processed.
2. Refund Methods
Depending on the original payment method and the circumstances of the refund, JYSERA Market may provide the refund through:
- JYSERA Market User Wallet
- Original payment method
- Another method permitted by applicable law and payment-provider requirements.
Where a refund is credited to the JYSERA Market User Wallet, the amount will become available in the customer's wallet after the refund is approved and processed.
3. Wallet Refunds
Refunds credited to the JYSERA Market User Wallet may be used for eligible purchases on JYSERA Market.
Wallet balances:
- Cannot be transferred to another user's wallet.
- Cannot be sold or exchanged for cash.
- May be subject to applicable terms, restrictions, or legal requirements.
Where required by applicable law or where specifically approved by JYSERA Market, an eligible refund may instead be returned to the customer's original payment method.
4. Refund to Original Payment Method
Where applicable, refunds will be processed to the original payment method used for the transaction.
The time taken for the refunded amount to appear in the customer's bank account, card account, UPI account, or other payment account depends on the relevant payment provider and financial institution.
5. Refund Timeline
Once a refund is approved, JYSERA Market will initiate the refund within the applicable processing period.
The actual time for the amount to be credited may vary depending on the payment method, bank, card issuer, UPI provider, or other payment service provider.
6. Partial Refunds
Where applicable, JYSERA Market may issue a partial refund depending on:
- Product condition
- Missing accessories or components
- Product usage
- Quantity returned
- Applicable return conditions
7. Non-Refundable Products
Certain products may not be eligible for return or refund because of their nature, hygiene requirements, customization, seller conditions, or applicable law.
Any applicable non-returnable or non-refundable conditions will be communicated on the relevant product page or during checkout.
8. Seller Responsibility
For marketplace orders, sellers are responsible for complying with JYSERA's Market return and refund requirements and applicable laws.
JYSERA Market may assist customers in resolving refund-related issues between customers and sellers.
9. Cancelled or Failed Orders
If payment has been successfully received but an order is cancelled or cannot be fulfilled, the applicable refund will be initiated according to this policy.
10. Product Images and Video Evidence
For products reported as damaged, defective, incorrect, or significantly different from the product description, customers may be required to provide supporting evidence with their refund or return request.
Customers may be asked to upload:
- Clear photographs of the product
- Photographs showing the damage or defect
- Photographs of the product packaging and shipping label
- A short video showing the damage, defect, or issue, where applicable
- Any other information reasonably required to verify the claim
The images and video should clearly show the reported issue. JYSERA Market or the seller may review the submitted evidence before approving or rejecting a refund or return request.
Important: Customers should retain the original product, packaging, accessories, invoices, and other related items until the claim has been resolved.
Contact Us
Email: support@jysera.com